Customer Service Office

Have questions? We’re here to help! Our knowledgeable customer service team can give you more information on excursions, train schedules, and purchasing tickets.

Our main customer service office is open from 9 a.m. –  4 p.m. Monday through Sunday and can be reached at 1-800-468-4070. Please contact during the listed business hours. Inquiries will be responded to in the order that it was received

Mailing Address

Cuyahoga Valley Scenic Railroad
P.O. Box 158
Peninsula, OH 44264

Toll Free: 1-800-468-4070
Local: 330-439-5708
Fax: 330-439-5709

Send Us A Message

Donation Requests: As a nonprofit 501(c)3 organization, Cuyahoga Valley Scenic Railroad relies on ticket sales, foundation and corporate support as well as individuals to help raise the critical dollars needed to maintain our mission. Due to the overwhelming requests for donations CVSR is no longer able to accommodate requests. Thank you for your anticipated understanding and continued support of CVSR

Main Office (Peninsula Depot)

1630 Mill Street
Peninsula, OH 44264

Monday – Sunday | 9 a.m. – 4 p.m.

Rockside Station

7900 Old Rockside Rd.
Independence, OH 44131

Wednesday & Thursday: 8 a.m. – 9 a.m. and 12 p.m. – 1 p.m
Friday – Sunday: 8 a.m. – 9 a.m., 12 p.m. – 1 p.m, and 3:55 p.m. – 5:00 p.m.

Akron Northside Station

27 Ridge St.
Akron, OH 44308

Wednesday & Thursday: 9:30 a.m. – 10:50 a.m.
Friday – Sunday: 9:30 a.m. – 10:50 a.m. and 2:00 p.m. – 3:00 p.m.

Please Note: On September 20 and 27, the National Park Scenic train and Bike Aboard service will only run until 4:35 p.m. On September 21-22 and 28-29, there will be NO National Park Scenic runs and NO Bike Aboard service due to Steam in the Valley.