ALERT PAGE

ALERTS

IMPORTANT LETTER FROM SANTA

October 25, 2022

Due to erosion issues along the Cuyahoga Valley National Park tracks, I have had to check my list twice and reroute the North Pole Adventure to ensure that every adventurer can experience the magic of this very special holiday ride direct to my workshop!

All North Pole Adventure™ trips will leave from the Rockside Station located at 7900 Old Rockside Road, Independence, OH, 44131.

If you were scheduled to depart from the Akron Northside station at 7:00 pm, you will now board the train from the Rockside Station at 5:00 p.m. The train will depart at exactly 5:30 p.m. If you were departing from the Rockside Station at 7:30 p.m. you will now board the train at 7:30 p.m. The train will depart at exactly 8:00 p.m. Your seats will remain the same, but you will have more time with me — Santa!

I apologize to every one of you for this schedule change – but safety always comes first! If you are unable to journey with us to the North Pole this year, you will receive a full refund for your tickets. Please contact customer service at 330-439-5708 ext. 1. For a faster response, please email . For further details on our departure changes due to erosion issues along the tracks, please visit CVSR.org or nps.gov/cuva/.

North Pole Adventure™ FAQs

Are my seats changing?

Your seating has not changed unless you have been contacted directly by our office.  If you are unsure about your seating or have any questions, please contact our customer service department.

The new departure times do not fit my schedule.

Due to the erosion issues which have closed a portion of our tracks, we needed to reconfigure the excursion to ensure that all of our ticket holders could still enjoy the North Pole Adventure™. Adjustments were made to the departure times to accommodate these changes. If you are unable to travel with us to the North Pole this year at the new time, we apologize for this inconvenience; please contact customer service to receive a full refund on your tickets.

The new departure location is too far from me.

If you are unable to join us for the North Pole Adventure™ this year, we are truly sorry; please notify customer service to receive a full refund.

Can I change my ticket to a new time or location?

Unfortunately, at this time, we are unable to exchange tickets or offer an alternative departure location.   If you are unable to attend this year at the new time, we are very sorry; please notify customer service to receive a full refund.

For more information on our redirected North Pole Adventure™, please visit our NPA Page at cvsr.org/npa-info.

IMPORTANT ANNOUNCEMENT

October 19, 2022

The National Park Service (NPS) has closed portions of the tracks used by the Cuyahoga Valley Scenic Railroad (CVSR) due to significant erosion from the Cuyahoga River.

The below departures have been canceled for Wednesday, October 19 through Sunday, November 6, 2022.

  • National Park Scenic
  • Fall Flyer
  • Hale Farm
  • Explorer Program (Bike Aboard)
  • Family Fun Loop

The below departures will run as scheduled.

  • Cleveland Dinner and Event Train | Fridays from Rockside to Fitzwater concluding October 28, 2022.
  • The Veterans’ Day Train | November 10, 2022, from Rockside to Fitzwater at 10:30 AM and 1:30 PM.
  • North Pole Adventure | November 11 – December 21

Customers with canceled excursions will receive a full refund within 3 to 5 business days. We encourage all customers to check the CVSR Facebook page and website at CVSR.org for ongoing updates.

Let the North Pole Adventure™ begin! Please remember all trains depart from the Rockside station. 🎄