Please ensure that you arrive to your departing station at least 30 minutes prior to departure. Our conductors must ensure that the train leaves on time and cannot wait for late passengers. If you have already purchased tickets and miss your departure, we can put you on standby for the next available departure. However, if the train is sold out, the tickets are non-refundable and non-exchangeable.
Special Events: If you miss the train for a special event or program, tickets cannot be refunded or transferred. For special excursions, there is an option to purchase refund protection upon checkout, but cancellation must be given in advance and is managed by our ticketing company.
If you miss your train while at a layover, you are responsible for getting transportation back to your point of origin.