Five Helpful Tips When Purchasing Your POLAR EXPRESS™ Tickets

Five Helpful Tips When Purchasing Your POLAR EXPRESS™ Tickets

The classic Christmas story comes to life on November 8 – December 21. Tickets go on sale on Wednesday, October 2 at 10 a.m. To make your check out easy we’ve compiled a few reminders to keep in mind.

Have a Few Dates in Mind

The day tickets go on sale your first-choice date may be sold out so it’s always a good idea to have multiple dates in mind!

Get Familiar with Seating Options

Familiarize yourself with the seating options on the main page here. It also won’t hurt to view the seating chart for each train car listed below. *We cannot guarantee which side of the train car will be facing the North Pole. 

Rockside Station Seating Chart
Akron Northside Station Seating Chart

Go Through the Process of Purchasing Tickets

The current ticket platform has undergone an upgrade to a new configuration. It will appear different than in past years. Try out the new platform by going through the process of purchasing tickets for another event!

Seating chart with layout of train car and seating options that are available


Use These Links

Bypass our website and go straight to the ticketing platform by using the direct links below. Bookmark it, email it to yourself, or copy it to your notes so you have it handy when it comes time to purchase tickets!

Rockside Station Departures
Akron Northside Station Departures

Triple Check Your Order

We know it can be tempting to click through as quick as possible but please review your order carefully prior to entering payment. Unless you’ve purchased the Refund Protection, tickets are non-refundable.

Ticket Sales Open October 2 at 10 a.m.


Questions? Call customer service at 1-800-468-4070 or email .

Katie Brewer