Tickets for THE POLAR EXPRESS™ Train Rides are now SOLD OUT. There is no wait-list to purchase tickets. Please note: Tickets may become available throughout the season as customers that have purchased refund insurance return their tickets.

Dates and Departures

THE POLAR EXPRESS™ Train Ride will run from Friday, November 8 – Saturday, December 21 with the exception of November 11 (Veteran’s Day) and November 28 (Thanksgiving).

Akron Northside Station
27 Ridge Street, Akron, OH 44308

Departs at 7 p.m. Returns at 8:45 p.m.

Click here to view Akron seating chart.

Rockside Station
7900 Old Rockside Road, Independence, OH 44131

Departs at 7:15 p.m. Returns at 9 p.m.

Click here to view Rockside seating chart.

Well, are you coming?

Inspired by the hit movie, this holiday favorite comes to life  as you and your family take a magical trip on THE POLAR EXPRESS™ Train Ride!

Set to the sounds of the motion picture soundtrack, families are sure to enjoy their trip to the North Pole, complete with hot chocolate and cookies served on board the train. Passengers are entertained by a reading of The Polar Express by Chris Van Allsburg and upon arrival at the North Pole, elves are eagerly waving to families as they prepare for the big day. On the way back home Santa greets guests and each child will receive their own sleigh bell – just like in the movie!

Seating Options and Ticket Prices

Coach

$46 per person Monday through Thursday*

$48 per person Friday through Sunday*

Seats are in sections of four, with two seats facing two seats. Windows are on each side of the train. We cannot guarantee which side of the train your seat will be on; however, each CHILD will have the opportunity to view the North Pole. Your ticket includes two hour train ride, hot chocolate, one (1) cookie, silver bell, program and a brief visit with Santa. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

*price includes fees

$66 per person Monday through Thursday*

$68 per person Friday through Sunday*

Seats are at four-top dining tables and chairs. Windows are on each side of the train. We cannot guarantee which side of the train your seat will be on; however, each CHILD will have the opportunity to view the North Pole. Your ticket includes two hour train ride, hot chocolate, one (1) cookie, silver bell, program and a brief visit with Santa. Each passenger with Deluxe tickets will receive a commemorative THE POLAR EXPRESS™ Mug. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

*price includes fees

$86 per person Monday through Thursday*

$88 per person Friday through Sunday*

Seating in the historic St. Lucie lounge car or Solarium lounge. Comfortably padded seats line the sides of a spacious lounge. We cannot guarantee which side of the train your seat will be on; however, each CHILD will have the opportunity to view the North Pole. Your ticket includes two hour train ride, hot chocolate, one (1) cookie, silver bell, program and a brief visit with Santa. Each passenger with Executive tickets will receive a commemorative THE POLAR EXPRESS™ Mug. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

*price includes fees

Premium Seating

$86 per person Monday through Thursday*

$88 per person Friday through Sunday*

Rockside Departures only.

Seating in our newly renovated premium car. Seats are in sections of four, with two seats facing two seats. Windows are on each side of the train. We cannot guarantee which side of the train your seat will be on; however, each CHILD will have the opportunity to view the North Pole. Your ticket includes two hour train ride, hot chocolate, one (1) cookie, silver bell, program and a brief visit with Santa. Each passenger with Premium tickets will receive a commemorative THE POLAR EXPRESS™ Mug. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

*price includes fees

$91 per person Monday through Thursday*

$93 per person Friday through Sunday*

Seats are in sections of four, with two seats facing two seats. Each section offers an amply-sized table. Windows are on each side of the train. We cannot guarantee which side of the train your seat will be on; however, each CHILD will have the opportunity to view the North Pole. Your ticket includes two hour train ride, hot chocolate, one (1) cookie, silver bell, program and a brief visit with Santa. Each passenger with First Class tickets will receive a commemorative THE POLAR EXPRESS™ Mug. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

*price includes fees

$96 per person Monday through Thursday*

$98 per person Friday through Sunday*

Seating in one of our upper dome observation cars. Seats are in sections of four, with two seats facing two seats. Each section offers an amply-sized table. We cannot guarantee which side of the train your seat will be on; however, each CHILD will have the opportunity to view the North Pole. Your ticket includes two hour train ride, hot chocolate, one (1) cookie, silver bell, program and a brief visit with Santa. Each passenger with First Class tickets will receive a commemorative THE POLAR EXPRESS™ Mug. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

*price includes fees

Be A Part of the Magic

Want to be a part of the magic? Volunteers are needed to create a festive atmosphere through personal interaction, song and techniques to engage visitors as we transport more than 40,000 passengers to the enchantment that is the North Pole! Volunteers can even get early access to 2020 tickets for THE POLAR EXPRESS™ Train Ride.

VOLUNTEER

FAQ’s

What volunteer opportunities are available?

Volunteers are needed to create a festive atmosphere through personal interaction, song and techniques to engage visitors on board. Groups and Individuals are also invited to volunteer at the North Pole. Refer to our volunteer page for more information.

If my child has an allergy, am I permitted to bring my own cookie/hot chocolate?

Yes. If your child has a food allergy or dietary restriction, you may bring your own cookie or hot chocolate in a sealed container/cup. Please note: no other outside food is permitted on the train.

Cookie contains: eggs, milk, soy, wheat. Made in a facility that processes peanuts and tree nuts.

Can I bring a snack or other food and beverages on board the train?

Outside food or beverages are NOT permitted on board. Passengers with outside foods or beverages will be prohibited from boarding.

Are there restrooms on the train?

There are restrooms on board the train and at each boarding platform.

Are the trains heated?

Yes. All of the train cars are temperature controlled.

If I purchase tickets, and I am unable to take the train for any reason, are my tickets refundable?

All tickets are non-refundable without the purchase of Ticket Insurance offered at checkout. Ticket Insurance is provided by Allianz and can only be purchased online. If you have any questions regarding ticket insurance, please contact Allianz Global Assistance at 1-800-284-8300.

The departure I wanted is sold out. Can I be added to a Courtesy List if tickets become available in the future?

If the date you desire is sold out, you may enter your email in field provided to be notified if tickets open up.

Should my family and I dress in pajamas?

Yes! Children and adults are all encouraged to come dressed in pajamas to ride THE POLAR EXPRESS™

How early should I arrive?

Please arrive at least 1 hour prior to departure to allow enough time for traffic, parking, ticket check-in, and boarding. Please plan your travel time accordingly.

Do I have to check-in when I arrive?

Each passenger in your party must be checked in upon arrival. Please have your tickets in-hand upon entering the ticket booth. Passengers will not be permitted to board without checking in.

Where do we park?

Please arrive at least 1 hour prior to departure to allow enough time for traffic, parking, ticket check-in, and boarding. Please plan your travel time accordingly.

Where can I purchase merchandise?

Merchandise from THE POLAR EXPRESS™ will be available to purchase on board the train.

Do we get off the train?

No. Passengers stay on board for the full round trip. Santa will board in the North Pole and greet passengers in each car.

What restaurants are nearby?

Near Akron Northside Station:
Crave: Near Akron Art Museum along bus route
Dante Boccuzzi: Within walking distance of the station (Does require climbing stairs if walking from the station)
Luigi’s: Within walking distance to the station (Does require climbing stairs if walking from the station)
Spaghetti Warehouse:  Along the bus route

Near Rockside Station:
Lockkeeper’s Tavern: An upscale dining experience that enchants guests with fresh, flavorful Italian cuisine. Within walking distance of Rockside Station.
Yours Truly: Offers a casual, family friendly dining for over three decades. Menus for breakfast, lunch or dinner. Within walking distance of Rockside station.

Is there lodging nearby?

Yes, there’s lodging near both departure locations.

Near Akron Northside Station:

Visit StayInAkron.com for information.

Near Rockside Station:

Doubletree Independence: A suburban hotel in Independence, Ohio. Easy access to downtown Cleveland and Cleveland Hopkins International Airport.

Holiday Inn, Rockside: The hotel’s prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland

Hyatt Place Cleveland/Independence:  Located seven miles south of downtown Cleveland, and minutes from the Rock and Roll Hall of Fame, the Hyatt Place Cleveland/Independence hotel is centrally located to popular attractions including the Quicken Loans Arena, the Cleveland Zoo and the Pro Football Hall of Fame.

How do I purchase tickets?

All tickets are sold online until November 1. Due to the high volume of calls, our ticket office and call center are unable to place phone or walk-up orders for THE POLAR EXPRESS™. If you do not have access to a computer, we suggest visiting your local library or asking a friend.

What are my ticket delivery options?

Print at home: $0.25 fee is added to the total cost of your order. Please print your tickets upon receiving the email confirmation.

Will call: $1 fee is added to the total cost of your order. Please arrive at least 1 hour prior to departure and pick up your tickets from inside the ticket booth. You will be asked to present a valid ID before receiving your tickets.

Please be aware that we are unable to print tickets on site, and we cannot accept tickets on phones.

Where do I pick up my tickets if I chose to receive them via Will Call?

Will Call is located on-site at the box office inside the ticket booth. The box office opens 2 hours prior to departure. Please plan to arrive at least 1 hour prior to departure to pick up your tickets.

Can you mail my tickets to me?

Tickets are available for print-at-home or will call only. We do not offer a mail delivery option.

Does my infant need a ticket?

No. Passengers ages 1 and below are not required to purchase a ticket, but must be seated on a parent or guardian’s lap throughout the duration of the train ride.

Do you have group rates?

We do not offer group rates for THE POLAR EXPRESS™. All tickets are priced per person.

Which side of the train car is the North Pole on?

We cannot guarantee which side of the train car will be facing the North Pole. We do allow each child to move to the side facing the North Pole to view it as the train passes.

Is the train wheelchair/walker accessible?

Cuyahoga Valley Scenic Railroad has a handicap accessible car with a lift.  Please call our Customer Service office at 1-800-468-4070 ext. 240 to purchase your tickets. Tickets are based on availability.