Accessibility

Cuyahoga Valley Scenic Railroad has a handicap-accessible car with a wheelchair lift and ADA-compliant restroom.

Please be advised that our hydraulic lift on the ADA Coach has a maximum load capacity. For the safety of both passengers and crew, the total weight placed on the wheelchair lift cannot exceed 450 pounds.

For questions, contact Customer Service by calling 330-439-5708 or by sending a message.

Cuyahoga Valley Scenic Railroad does accommodate service animals on the train. While we do not discourage passengers with service animals from coming on the train, passengers must be aware that there are several factors to consider before deciding to ride with their service animal:

• The motion of the train, and the unnatural, high-pitched metallic sounds that the train makes as it goes over joints in the tracks may make some animals very uncomfortable.
• The train is narrow, and a walkway runs through it. Animals that are not accustomed to heavy and frequent foot traffic may be very uncomfortable. Service animals must not sit or lay down in a walkway as this presents a hazard to other guests and the animal. The service animal will not be permitted to sit on any of the seats but will be required to sit under the passenger’s seat or at his or her feet.
• Cuyahoga Valley Scenic Railroad staff have been directed not to touch the service animal, but other customers may not understand the role of a service animal and may want to touch the service animal.
• Any food or water which the animal requires, and appropriate containers for serving food and water to the animal, should be provided by the owner. Sanitary toilet arrangements must also be made by the owner of the animal, and, in the interest of the health and safety of our guests, the staff of the train will not handle or dispose of animal droppings or urine for the owner.

Please carefully review our Service Animal Policy.